Privacy Policy and Data Protection

Our Commitment to Your Privacy

Learn more about how we protect your personal information and respect your privacy rights. This policy explains our data collection, usage, and protection practices in clear, understandable terms.

Your privacy is fundamental to our service relationship. We are committed to transparent data practices and giving you control over your personal information.

Information We Collect

We collect different types of information to provide our financial planning subscription service effectively while respecting your privacy preferences.

• Contact details including name, email address, phone number, and postal address for service delivery
• Financial information relevant to our consultations such as goals, time horizons, and general asset levels
• Communication records including consultation notes, email correspondence, and service interactions
• Technical information such as IP address, browser type, and website usage patterns for service improvement

How We Use Your Information

We use your personal information solely for legitimate business purposes related to providing our subscription service and maintaining our client relationship.

• Delivering our financial planning consultation service and maintaining accurate client records
• Communicating with you about your subscription, appointments, and service-related matters
• Improving our service quality through analysis of client needs and feedback
• Complying with legal and regulatory requirements applicable to financial service providers

Legal Basis for Data Processing

Under UK data protection law, we must have a valid legal basis for processing your personal information.

Primary Legal Basis: We process your data on the basis of contract performance for service delivery and legitimate interest for business operations and service improvement

How We Protect Your Data

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, and regular security assessments to maintain data integrity and confidentiality.

When We Share Information

We limit data sharing to essential business purposes and trusted partners who help us deliver our service effectively.

• With professional service providers such as accountants, legal advisors, or IT support services under strict confidentiality agreements
• When required by law, court order, or regulatory authority as part of legal compliance obligations
• With your explicit consent for specific purposes such as referrals to other professionals or services

Your Data Protection Rights

You have important rights regarding your personal information that we're committed to respecting and facilitating.

• Right to access your personal data and understand how we use it
• Right to correct inaccurate or incomplete personal information
• Right to request deletion of your data in certain circumstances
• Right to receive your data in a portable format or transfer it to another service provider
• Right to object to certain types of data processing activities

Cookies and Website Data

Our website uses cookies and similar technologies to enhance your browsing experience and improve our service delivery. These technologies help us understand how you use our website and provide personalised content.

For detailed information about our cookie practices, please review our separate Cookie Policy document.

How Long We Keep Your Data

We retain your personal information for as long as necessary to provide our service and comply with legal obligations. Generally, we keep client data for seven years after the end of our service relationship to meet regulatory requirements for financial service providers.

Children's Privacy Protection

Our service is designed for adults and we do not knowingly collect personal information from individuals under 18 years of age. If we become aware of such collection, we will delete the information promptly.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through our website or direct communication, and the updated policy will show the new effective date.

Contact Us About Privacy Matters

If you have questions about this privacy policy, want to exercise your data rights, or have concerns about our data practices, please contact us using the information below.